Returns & Exchanges

We want you to love your Trollbeads jewelry, which is why we offer a 30-day return window for items in their original, unworn condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and easy exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the jewelry in its original branded box and secure it inside a padded shipping envelope to prevent damage during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our artisans inspect the returned items, we will process your refund or ship your exchange within 5 to 7 business days.